Getac Holdings Corporation

Identification Of Stakeholders

Stakeholder opinions are a critical foundation for Getac’s progress. Besides ensuring timely communication and response by each department within their responsibilities to maintain smooth channels for opinions, Getac Holdings' Sustainability Development Committee Chair convenes all committee members annually to identify stakeholders following the AA1000 Stakeholder Engagement Standard.

The stakeholders, ranked from highest to lowest, are Suppliers, Employees, Customers, Shareholders/Investors, Government Agencies, Media, External Rating Agencies, and Banks.
 

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Stakeholder Communication

Getac has established institutionalized channels for regular communication with stakeholders to ensure their views on the positive and negative impacts of sustainability-related issues are fully considered throughout our sustainability efforts. This ongoing dialogue allows us to continuously reflect, adjust our actions, and respond in a timely manner to stakeholder expectations.

 

Customer	Customer service section on corporate website (immediately) Sales contract & Non-disclosure agreement(immediately) Telephone customer service hotline (immediately) Channel partner conference(periodically) Consumer service mailbox(immediately) Customer satisfaction survey	All major subsidiaries conducted at least one customer satisfaction survey in 2024. Survey response rate: 95.4% Average satisfaction score: 95.3 points
Supplier	Supplier visit (immediately) Supplier procurement contract(immediately) Supplier audit(annually) Supplier query mailbox (immediately) Supplier Conference（periodic）	Conducted an annual ESG self-assessment survey for suppliers; 850 suppliers responded, with a response rate of 68%. A total of 120 suppliers participated in the 2024 Stakeholder Sustainability Impact & Materiality Survey. The local procurement rate across global operations reached 67.4% in 2024.
Employee	Performance appraisal (annually) Internal announcement (immediately) Employee meeting (annually) Labor management meeting/supervisor meeting/training (periodically) Education & Training (periodically) Employee consultation hotline (immediately)	In the 2024 Employee Satisfaction Survey, the average response rate was 96.68%, with an average satisfaction score of 85.27.
Shareholder	Shareholders' meeting/ investor conference (annually) One-on-One Investor Meetings Corporate website (immediately) Market observation post system (immediately) Investor query mailbox / hotline (immediately)	A total of 5 major public investor conferences were held in 2024. Participated in ESG sustainability evaluations by S&P, FTSE Russell, and Sustainalytics.
Media	Official documents (immediately) Regulatory meetings and training Seminars(periodically)	A total of 26 press releases were issued in Taiwan during the year. There were 767 media exposures in Taiwan during the year. Four media communication meetings were held during the year.
Government Agencies	•Official documents (immediately) Regulatory meetings and training Seminars(periodically)	Ranked in the top 6–20% bracket of the 11th Corporate Governance Evaluation for listed companies. Subsidiary MPT Kunshan received the “Green Factory of Jiangsu Province” award.
Bank	Daily business transactions (real-time) Annual credit limit renewal and extension (annually) Regular review of company bank account (irregular) Participation in seminars and briefings organized by banks (irregular) •Arrangement of meetings between both parties based on business needs (irregular)	Getac Holdings secured sustainability-linked loans from Yuanta Bank and Taishin Bank, partnering with stakeholders to reduce carbon emissions
External Rating Agencies	Market research agency surveys (ad hoc) Participation in briefings for various awards (regular/ad hoc) Responses to surveys for various awards or research (regular/ad hoc)	Subsidiary Getac Technology Corporation was awarded the “Asia’s Best Employer Brand Award” for the fourth time in 2024. Getac Holdings was listed in the 2024 “World’s Most Trustworthy Companies” ranking, conducted jointly by Newsweek and global data research agency Statista.

 

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Consultation & Grievance Channel
 

Investor /Media	Corporate Relations Department Irene Sun Email：stocks@getac.com.tw
Shareholder Service	CTBC Bank Address：5F, No. 83, Section 1, Chongqing South Road, Taipei City, Taiwan TEL：+886-2-6636-5566 Website：https://www.ctbcbank.com
Employee Complaint Hotline	Human Resource Dept. Getac@getac.com.tw
Ethics and Compliance Reporting Hotline	Audit Division Tom Lin Email：gthaudit@getac.com.tw
Supplier Complaint Hotline	Procurement Center Frank Chen Email：GetacVendor@getac.com.tw
ESG Consultation Hotline	Corporate Relations Department Irene Sun Email：stocks@getac.com.tw
Customer Service Hotline	Getac Technology Corp.  https://www.getac.com/tw/contact/ Atemitech Corp.  https://www.atemitech.com/cn/contact-us/ MPT Solution (Kunshan) Co., LTD.   https://www.mpt-solution.com/#/ContactUs MPT Solution (Kunshan) Co., LTD. https://www.mpt-solution.com/#/ContactUs MPT Solution (Vietnam) https://www.mpt-solution.com/#/ContactUs Getac Precision Technology (Changshu) Co., Ltd. https://zh.getacauto.com/contact.aspx Getac Precision Technology Vietnam https://zh.getacauto.com/contact.aspx
Other stakeholders	Government Agencies, Bank..etc.  Email：stocks@getac.com.tw